Terms & Conditions

Payment and completion of the Online Booking Form by you acknowledges that you have read, understood and accepted these booking conditions. Twin Coast Discovery is a 100% New Zealand owned company.

DEPOSIT & PAYMENT POLICY

At time of booking a deposit of 50% per person is required of the total package tour price which will include add on excursions and domestic flights included in the tour. The balance of any payment due is 120 days prior to departure. If the booking is made less than 120 days in advance of departure date, then full payment of the package tour price is due.

PRICES

All holiday prices are based on schedules, fares and tariffs current at the time of advertising or printing. Twin Coast Discovery Tours reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation, component cost increase or airfare cost. Tour costing will be guaranteed at the price prevailing at the date of final payment.

LUGGAGE

Eachtraveller is entitled to take one suitcase, the sum of its length, width & depth not to exceed 140cm. Weight limits apply to luggage due to Occupational Health and Safety issues. The maximum allowed by most airlines and coach companies is one piece up to 23kg. Please be mindful of the domestic Air New Zealand flight incorporated into the itinerary. Luggage over this allowance will be charged by the airline at the applicable rate. If a traveler brings more than the allocated limit of luggage, any additional arrangements made to get their luggage to final destination will be at travelers’s own expense. All luggage is entirely at the ‘owners risk’ while on tour and we strongly recommend that travel insurance be taken out by each traveler to cover accidental damage or loss. However every item of guest luggage during the tour is taken care of by the Coach Captains and Tour Concierges to the highest level. Due to limited space on board the coach, please ensure carry-on bags can be carried under the seat in front of you as there are no overhead compartments. The coach underneath carrier secures all luggage safely with room to secure purchases made white on the tour.

HOTEL INFORMATION

Twin Coast Discovery Tours utilize the most suitable hotels available in each location to insure travelers enjoy a luxury level of cleanliness, comfort & service. In more remote Northland locations, hotel standards may not be as high due to limited choice. Should the hotels on tour change for any reason, we will endeavor to insure that the alternative hotel is of an equivalent standard to insure they surprise and delight in an elegant way.

DIETARY & ROOM REQUESTS

Twin Coast Discovery Tours limit special dietary requests to Vegetarian, Gluten Free, Lactose Intolerant & Diabetic. These will be requested with the hotel and excursions but cannot be guaranteed. Any further intolerances needing to be managed are the responsibility of the traveler. Airlines have restricted dietary conditions which vary, ask at time of booking. Room requests can be submitted and requested but not guaranteed.

SINGLE TRAVELERS

Paying the Single Supplement covers the sole use of a hotel room. The coach is not single seating, you will be required to sit with a fellow traveler. The option to twin share with another single traveler is not available.

SMOKING LAWS

Smoking is not permitted in any licensed premises (bars, restaurants, cafes, casinos etc) throughout New Zealand. Smoking rooms at hotels will be subject to availability and may not be available in some destinations.  

COACH SEAT ROTATION

For the enjoyment of all travelers Twin Coast Discovery Tours operates a daily seat rotation system while on the coach which all travelers must participate in as a condition of booking.

TRAVEL INSURANCE

Comprehensive Travel Insurance is not included but is strongly recommended for all travelers.

CANCELLATION & TRANSFER BOOKING POLICY

We understand your travel plans may change and other unexpected reasons may occur

 In the event a traveler cancels off a tour the following fees apply.
- 121 or more days prior to departure 50% of the original deposit made is refundable. Cost of domestic airline tickets if issued is non refundable.
- 91 to 120 days prior to departure loss of the full deposit plus the cost of domestic airline ticket if issued.
- 71 to 90 days prior to departure, loss of 25% of the total tour package price.
- 31 to 70 days prior to departure, loss of 50% of the total tour package price.
- 0 to 30 days prior to departure, loss of 100% of the total tour package price.

If a traveler wishes to cancel their existing booking and transfer to a new departure date, the above cancellation fees still apply.

REFUND

Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveler(s), shall be wholly at the expense of that traveler(s).

Twin Coast Discovery Tours will not refund any payment if in the event of non-appearance.

HOLIDAY DURATION

The first and last day of most structured holidays is considered a traveling day and therefore may not necessarily be a whole day.

HEALTH & FITNESS

Payment of deposit by traveler(s) to Twin Coast Discovery Tours acts as a warranty that the traveler(s) is / are reasonably healthy and / or fit to participate in the tour and the traveler(s) indemnifies Twin Coast Discovery Tours from all actions, claims and demands arising out of any want of health and fitness. Twin Coast Discovery Tours reserves the right to remove a traveler from a tour if their health and/or fitness interferes with the tour or other traveler(s) tour experience in any way. Traveling with a collapsible wheelchair is subject to availability at time of booking as not all coaches have the capacity to cater for a wheelchair traveler. Accessible Rooms are subject to availability and not always allocated in the room type advertised.

GENERAL CONDUCT

Twin Coast Discovery Tours reserves the right to remove a traveler from a tour if they are acting in a way that interferes with the general operation of the tour or compromises the general enjoyment of the tour by other travelers in any way.

GENERAL RESPONSIBILITIES

Twin Coast Discovery Tours advises that the tour includes other operators that supply excursions and accommodation. Travelers are advised to familiarize themselves with the terms and conditions on which these services are supplied. Accordingly, Twin Coast Discovery Tours will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, cruise ships, coach companies, hotels or attractions used in connection with the tours.

VARIATION

Twin Coast Discovery Tours reserves the right to cancel or to vary the content of its tours should the need arise.

DISPUTE

The law of this contract is the law of the Commonwealth of New Zealand.

TRANSFERS

Airport Concierges and Private Transfers in New Zealand are included to insure an end to end handshake greeting. They will not be included if travelers have pre or post tour accommodation booked outside the Auckland CBD Tour Hotels. Transfers provided surrounding pre and post tour dates must directly link to the tour and cannot be used on a broken stay. On arrival in New Zealand, the transfer vehicle will wait up to 1 hour after the flight lands. Should traveler’s flight departure details change, contact needs to be made to Twin Coast Discovery Tours or the transfer company to insure new transfer arrangements can be confirmed. Any transfer expenses incurred as a result of flight changes NOT advised, will be at the traveler’s own expense.

GRATUITIES

Gratuities are not included and are very welcome in New Zealand. Typically tips are 10-20%.

GUEST HOLD ACCOUNT

Twin Coast Discovery Tours run a Holding Account holding clients monies until tour payments are settled. All tours are prepaid to New Zealand hotels and attractions.

FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

INTERNET

Most hotels have internet access available in New Zealand. Twin Coast Discovery Tours preferred hotels do. Not all hotels offer free Wi-Fi, charges may apply but are included in the package tour price. Twin Coast Discovery Tours do not have any influence over hotel Wi-Fi access and related costs.

VALIDITY

Tours are offered from October to June every year and are always 8 days.

MERCHANDISE

All prices are inclusive of GST. Selected Merchandise is offered on board for purchase.

WARRANTIES

Twin Coast Discovery Tours makes no warranties or representations of any kind that the services provided by this web site or any linked site will be uninterrupted, error-free, or that the site or the server that hosts the site are free from viruses or other forms of harmful malicious machine code.

At any circumstances Twin Coast Discovery Tours, their staff, contractors, or anyone else who has been involved in the creation, production, or delivery of these pages, not liable for any direct, incidental, or consequential damages resulting from the use of this site or any linked site.

EXTERNAL LINKS

Links to other web sites are provided by Twin Coast Discovery Tours as a convenience to its users. Twin Coast Discovery Tours is not responsible for the materials contained at any web site linked to this site. Links to other web sites do not imply an endorsement of the materials circulated at those web sites, nor does the existence of a link to another site involve that the organization or person publishing at that site endorses any of the materials at this site. 

CHANGES TO TERMS AND CONDITIONS

Twin Coast Discovery Tours reserves the right to amend these Terms and Conditions from time to time in its exclusive discretion, without notice or liability to anyone. Clients agree to be bound by these Terms and Conditions, as modified. 

PRIVACY POLICY

Twin Coast Discovery Tours recognizes the importance of safe guarding information we may collect from visitors to our site.  Twin Coast Discovery Tours is dedicated to preserving the privacy of all clients and maintains appropriate safety measures to keep this information private. Other than information required to co-ordinate reservation procedure and to communicate with Twin Coast Discovery Tours users about related activities, third party access to individual user information will be limited to Twin Coast Discovery Tours staff and used for our activities only. User information will not be otherwise shared, given, or provided to any other individual or organization.

DISCLAIMER

Twin Coast Discovery Tours reserves the right to alter fares, arrange alternative transport, tour routes and services without prior notification if circumstances dictate.  Existing bookings made will be honored at the original price at the time of booking.

Twin Coast Discovery Tours will not be liable for any costs or delays incurred due to circumstances beyond our control.

We will take all reasonable care but will not be held responsible for any property loss or damage, personal injury or death due to accident while utilizing any of our services.

Loss or damage of items through theft or negligence is not the responsibility of Twin Coast Discovery Tours.

We will not be held responsible for any loss, including financial loss; or injury or damage resulting from activities or events beyond our control; such as weather, fire, theft, mechanical breakdown, civil unrest, unforeseen delays or itinerary changes that may incur additional expenses.